ALINE BARROS
CNA with Hospice Experience | KPI Reporting | Training & Facilitation | CPHQ Candidate
Detail-oriented business management with hospice care experience, training, data analysis and performance improvement. Skilled in interdisciplinary collaboration, KPI dashboards, process improvement.
About Me
I am a CNA with hospice care experience and 10+ years in business management, KPI reporting, training, and performance improvement. As a CPHQ candidate bilingual in English and Portuguese, I combine patient-care knowledge with data-driven process improvement to support healthcare quality and patient safety goals.
Work Experience
July 2026 – Present
Hospice CNA / Hospice Care Support
• Supported comfort-focused hospice care for patients and families, including ADLs, repositioning, comfort
measures, hydration/nutrition support, and emotional support.
• Collaborated with RNs, social workers, chaplains, and family caregivers as part of an interdisciplinary hospice
team.
• Reinforced family education on end-of-life care, safety, medication reminders, and community resources.
• Maintained confidentiality and documentation standards consistent with HIPAA and hospice regulatory
requirements.
Jun 2022 – May 2026
Community Outreach & Program Lead
• Managed the full program lifecycle, from needs assessment and planning to launch and ongoing evaluation,
ensuring alignment with community needs and organizational goals.
• Implemented data collection processes and CRM systems to track engagement and outcomes,
which reduced administrative overhead by 30% and improved follow-up with community members.
• Collected and analyzed feedback to identify service gaps and implement continuous improvement strategies for
program delivery.
• Delivered educational presentations and facilitated one-on-one meetings to train community groups, families, and
stakeholders on available resources, demonstrating strong facilitation and communication skills.
• Coordinated a volunteer team, ensuring operational coverage and adherence to program standards.
Dec 2017 – Oct 2020
E-Learning Project Manager
UniCesumar University
• Created and managed a KPI dashboard to track progress, satisfaction, and success rates, leading to a 20%
increase in satisfaction and a 30% reduction in dropout through targeted, data-driven outreach.
• Analyzed performance data to identify areas for improvement and designed active-learning methodologies that
improved content retention by 25% and academic performance by 15%.
• Facilitated training and support for instructors and stakeholders on new pedagogical tools and engagement
strategies, ensuring successful adoption and implementation.
• Collaborated with cross-functional teams to coordinate program scheduling, communications, and stakeholder
updates, ensuring all project milestones were met.
Education
Must University, Florida | 2022
Master’s Degree, Emerging Technologies in Education Must University, Florida | 2022
Must University, Florida
2017
Bachelor’s Degree, Pedagogy
UniCesumar University
2002
Bachelor of Science in Accounting
State College Paraná - Brazil
Selected Work
DATA BASE AUDIT
Compliance Audit & Data Reporting — Telecommunications Retail Network
Conducted a large-scale compliance audit across 3,000 stores in 52 cities, collecting and charting operational data to verify adherence to company standards, regulatory requirements, and service protocols.
Developed and maintained data collection tools and tracking spreadsheets to consolidate audit findings across all locations, enabling consistent comparison and trend identification.
Charted and visualized compliance results for leadership, highlighting gaps by city and store; findings informed targeted corrective actions and follow-up reviews.
Coordinated with regional managers and store teams to validate data, clarify compliance criteria, and support remediation of identified issues.
Market Research and Consumer Behavior
I led a market research project to better understand potential students and strengthen enrollment positioning. The project combined surveys, interviews, and CRM data to build learner profiles and identify tendencies such as preferred learning formats, scheduling constraints, price sensitivity, and program interests. I segmented prospects into personas, charted demand and conversion patterns, and conducted competitor/trend analysis to define where our programs were best positioned. The findings were summarized in dashboards and a positioning report that guided targeted outreach and program planning.
